Tuesday, October 6, 2015

A TALE OF THREE SHITIES!

15+ years ago I began writing a book titled, "The World Doesn't Work Anymore: A Manual for Survival." By chapter 3 it became too depressing to continue and i really had no solutions to offer.
Little did I know how much worse it would get!

On my "to do" list today were 3 simple phone calls—find out why my FPL bills don't arrive until final notice time at the office, find out why my service contract on home appliances didn't refund me the $135.78 they told me they would in August, and get U-verse service restored in Jupiter.

All 3 calls involved much wait time and all 3 failed to accomplish anything after an hour+. FPL said i was on some third party email service and had to call them to get it terminated, but when I called the # the rather rude lady interrupted me and said "I can't help you..." I called back FPL and was told a rep would call within 3 biz days. Odds are 50-50 they will.

The appliance company said wait time would be 1-3 minutes. I hung up after 15. I had previously sent them an email per their suggestion to which I never received a response. I will revert to snail mail then carrier pigeon.

U-verse transferred my call and after holding for what seemed forever their VM said, "We are sorry we can't answer your call now please call back later." "But," I said, to no one in particular, "this is for your revenue!" It was to no avail as the VM hung up on me.

Then I started thinking— multiply this by the universe and realize how much time is wasted every day trying to accomplish simple things and getting no where in the process.

Kudos to AMX and other credit card companies who have found a way to consistently integrate technology with a human voice and helpful support.

Shame on the others. For all the "Your call will monitored for quality assurance," every CEO should call in at least once a day to see how her/his company is doing in the customer service department. Sad to say, most are failing serially contributing to the world not working very well anymore.

Bye for Now,

Bill

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