Tuesday, July 20, 2010

ON BECOMING A COMMUNICATIONS CLARIFIER

From time to time I notice how complex even simple communications can become. I schedule appointments and confirm via voice mail or email. Most of the time it works just fine, but sometimes it gets really confusing. The response I get doesn't jibe with the message I left or sent. Then I need to recall or re email. Ultimately it gets resolved and clarified.

My point, however, is if something as simple and straightforward as an appointment time can get so screwed up, we can only imagine how more complicated communications can become tangled and a source of stress, strain and confusion.

Become a communications clarifier. "Did I understand you to say....?", Is what you mean....?", Help me understand....?", "Say again...".

Asking simple questions at confusing times solves much of the communication gap and clarifies the message.

Of all the human functions in which we engage, nothing is as critical and as confusing as communications. Aim to set the record straight so you and whomever are on the same page or the same sentence.

Bye For Now,

Bill

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