Tuesday, September 22, 2009

SOMETIMES IMPERSONAL WORKS BETTER

A few weeks ago I wrote about the impersonalized world with some degree of lament,although acknowledging the efficiency of many techno developments.

I received a taste of that on Friday when I called my friendly banker to order more business checks. She asked for my verbal password, I gave it to her and she said, "That is not the one I have on file." I said, "I have had this problem before and they promise to change my business password to the same as my personal one,but apparently they never did." I started guessing randomly at what it might be and failed each time. Without a password you just don't exist! It felt as if I was trying to steal my own identity. I think the woman thought I was too.

 I do appreciate they are protecting me, but as you have no doubt experienced, it can be darn frustrating. She then began asking me about recent transactions, but I don't know about you, but I am happy I remember my name, telephone and social numbers, let alone memorizing the last check I wrote by  number, amount and payee. I gave up the mission.

The next day, I went on line to see if my order could be accomplished. My password worked and the transaction was sucessfully completed in less than 60 seconds.

Sometimes impersonal is a beautiful thing! Sometimes it's not.

Bye For Now,

Bill

http://www.williampenzerphd.com/

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